Business Terms

Please note that the overview below is the cancellation policy from you as a customer. Services that are weather-dependent may be canceled by the organizer on short notice. It is always the organizer who determines whether the weather is suitable for the booked activity. In case of cancellation or rebooking by the organizer, you as a customer always have the option to rebook or receive a refund without charge – regardless of the notice period.

Rental:

• It is not possible to refund or rebook less than 24 hours before the start.
  
  
• It is free to rebook or receive a 100% refund (minus DKK 150 administrative fee) more than 24 hours before the start.
  
  

Courses:

• It is not possible to refund or rebook less than 24 hours before the start.
  
  
• It is free to rebook or receive a 100% refund (minus DKK 150 administrative fee) more than 24 hours before the start.
  
  

Camps:

• It is not possible to refund or rebook less than 30 days before the start.
  
  
• It is free to rebook or receive a 100% refund (minus DKK 150 administrative fee) more than 30 days before the start.

Rental:

* When renting, it is ALWAYS the customer's responsibility to ensure that the weather is suitable for the booked activity.

A service is considered rental if it involves renting equipment WITHOUT an instructor. If an instructor is present, it is considered a course instead.

Cancellation by organizer before execution

The organizer reserves the right to cancel or postpone equipment bookings up to the agreed time. Should the organizer cancel your booking, you can rebook or receive a refund without cost.

Cancellation by customer before execution

As a customer, you can cancel at the latest 24 hours before the agreed date and time – You can rebook your reservation for free or receive a refund with a refund fee of DKK 150. If you cancel less than 24 hours before the start, you are obligated to pay for the rental, even if you are prevented or do not wish to rent the equipment in question.

Responsibility

As a customer, it is your responsibility to ensure that the equipment is used correctly, that there are no defects before use, that conditions are safe, and that no damage occurs to the equipment. Damage to rented equipment or caused by rented equipment is 100% at the customer's expense, and Møn Surf reserves the right to cover all costs for repair or replacement of lost or damaged equipment.

Courses:

Right of withdrawal
Courses fall under the paragraph "purchase of tickets for cultural events" and are therefore not covered by the rule of 14 days' right of withdrawal, even if they are purchased online.

Cancellation by organizer before execution
We work with weather sports, and we therefore reserve the right to postpone a course if the weather is not suitable on the given day. It is always us who decide whether the weather is suitable or not for the chosen activity, and we strive as much as possible to find a new day as soon as possible.

Minimum number of participants

Courses where multiple participants can sign up will be moved or cancelled if there are fewer than 4 registrations. This applies, for example, to the Windsurf beginner course, SUP intro course, and guided SUP tour to Møns Klint.

Therefore, be prepared that your course may be postponed to another day on short notice. You will receive a message about this. If you cannot attend on the next course date, you will receive a refund of your payment or have the course credited in our system.

Cancellation by student.

If you book a kitesurfing course at a desired time within a period, you reserve a date and time that will block other potential bookings. If you are prevented from attending your booking, you must notify us as soon as possible so that we can fill your spot with others. If you cancel less than 24 hours before the course starts, we reserve the right to charge 50% of the course price as a fee. If you fail to show up for the course, we will charge 100% of the course price. We reserve the right to cancel and rebook in relation to weather conditions.

On our courses, we offer a wind guarantee. This means that we only conduct your course as long as wind and weather conditions allow it. Should the weather forecasts fail, we will, of course, jointly agree on a new date for your course to be conducted. The wind guarantee applies if WE assess that the conditions on the desired day will not work for the chosen activity. It is always our call whether the weather will work or not. Similarly, changing conditions during the course will occur, and it is always our responsibility as instructors to decide whether a course should continue or stop. With us, payment is always settled up to the first full hour, and the remaining time can either be transferred to a new date by agreement or refunded if desired. For example: if half of the course is completed, half of the money can be refunded or transferred to a new date. If students wish to use their own equipment, we always reserve the right to refuse the use of the equipment if our instructor assesses that it does not meet respective safety standards. For us, safety is the first priority, and we, for example, refuse to teach with kite equipment that is 5 years old, as safety has improved significantly with new equipment.

Insurance and liability
Møn Surf has all statutory liability insurances and teaches according to Danish Sailing Association standards. Course participants must check with their own insurance whether they are covered for potential injury to themselves, other persons, and rental equipment. In the 10 years we have existed, we have not needed to process insurance claims or similar and always take all necessary safety precautions in connection with water sports instruction.

Persons under 18 years
All persons under 18 years must sign a guardian statement upon arrival and are otherwise booked on the same terms as persons over 18 years.

Camps:

Cancellation by organizer before execution

The organizer reserves the right to cancel the event before it has started. In the event of a cancellation, you as a customer can rebook your camp/course or receive a full refund of the amount paid.

Cancellation by customer before execution

As a customer, you pay the full amount for the camp upon booking, but have the right to cancel your booking no later than 30 days before the start and receive a refund of the amount paid minus DKK 150 administrative fee per participant. If the booking is canceled later than 30 days before the camp start, the camp cannot be refunded. It is possible to change the participant's name up to the camp start. You can rebook the camp no later than 30 days before the camp start.

The following terms of sale and delivery apply to all deliveries from Møn Surf Shop.

These terms apply in cases where no other written agreements have been made between you as the buyer and Møn Surf Shop.

Documentation and guidance, if product descriptions and user manuals exist for the item, these will be included with the delivery from Møn Surf Shop.

If you require further information or advice from Møn Surf, this will be of a non-binding nature. Delivery time and transport Delivery of goods from Møn Surf Shop is considered to have taken place when the consumer has received the item. Goods are shipped with GLS or Post Nord. Delivery time if the item is in stock is 1 to 4 days. The risk for goods purchased from Møn Surf Shop transfers to you as the consumer at the time of delivery. Claims for any errors or defects in delivery from Møn Surf must be reported within a reasonable time after you have discovered the error. It is your duty to state and, upon request, demonstrate how the error or defect manifests itself. If you discover an error, you must promptly contact Møn Surf and not use the item further.

As a general rule, you can only complain about errors that appear within two years after you have received the item. For items with limited durability, your right to complain is limited by the durability period Møn Surf has indicated to you. In this shop, you can order your items online and pay by Bank Transfer, Dankort, Visakort, or Mastercard. All prices at Møn Surf and on www.moensurf.dk – include VAT.

Right of withdrawal: Møn Surf Shop offers a 14-day right of withdrawal, valid from the day you receive your goods.

You are obliged to return the item in essentially the same condition, packaging, and quantity as it was received. You must bear the costs associated with returning the item yourself.

Information on complaint options

A complaint about a product or service purchased from us can be submitted to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution via www.forbrug.dk.

The EU Commission's online complaint portal can also be used for submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here – http://ec.europa.eu/odr. When submitting a complaint, you must provide our email address info@moensurf.dk

Møn Surf / Møn Watersports

Thyravej 15 , 4791, Borre

CVR no. 40443169

Phone: 26236010

Email: info@moensurf.dk

We accept payments via VISA, VISA Electron, Mastercard, MobilePay, and bank transfer. Payment will only be debited from your account once the order has been completed, as only service products are traded.

All amounts are in DKK. Danish kroner and include VAT.

You can always start by calling or writing; we pride ourselves on running a respectable business where customer experience and security are paramount. Should there be further disagreements, we refer to the following in accordance with the law:

If you have a complaint about a product or service purchased on our webshop, you can submit a complaint to:

The Danish Competition and Consumer Authority's Centre for Complaint Resolution

Carl Jacobsens Vej 35

2500 Valby

Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint on the European Commission's online dispute resolution platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you submit a complaint here, you must provide our email address: info@moensurf.dk

Introduction

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Cookies

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If you delete or block cookies, advertisements may become less relevant to you and appear more frequently. You may also risk that the website does not function optimally, and that there is content you cannot access.

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General

Personal data refers to any information that can, to some extent, be attributed to you. When you use our website, we collect and process a range of such information. This occurs, for example, through general access to content, if you subscribe to our newsletter, participate in competitions or surveys, register as a user or subscriber, use other services, or if you make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location, and which pages you click on (interests). To the extent that you give explicit consent and personally enter the information, the following are also processed: Name, telephone number, email, address, and payment information. This will typically be in connection with creating a login or making a purchase.

Purpose

The information is used to identify you as a user and to show you advertisements that are most likely to be relevant to you, to register your purchases and payments, and to provide the services you have requested, such as sending a newsletter. Furthermore, we use the information to optimize our services and content.

You can always unsubscribe from the newsletter by writing to us. 

Period of storage

The information is stored for the period permitted by law, and we delete it when it is no longer necessary. The period depends on the nature of the information and the reason for storage. Therefore, it is not possible to provide a general timeframe for when information is deleted.

Disclosure of information

Data about your use of the website, which advertisements you receive and possibly click on, geographical location, gender and age segment, etc., are disclosed to third parties to the extent that this information is known. You can see which third parties are involved in the "Cookies" section above. The information is used for targeted advertising.

We also use a number of third parties for the storage and processing of data. These process information solely on our behalf and may not use it for their own purposes.

Disclosure of personal data such as name and email, etc., will only occur if you give consent for it. We only use data processors in the EU or in countries that can provide adequate protection for your information.